Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@inkusquidtackle.com.au. 

If your return is accepted, we’ll send you a replacement or credit. 

You can always contact us for any return question at sales@inkusquidtackle.com.au. 

Damages and issues
Please inspect your order as soon as possible after receiving it and contact us immediately if your item is defective, damaged, or if you have received the wrong item. We want to make things right and will assess each issue as quickly as possible.

Damage during delivery

If your order has been damaged during transit, please notify us within 24 hours of delivery and provide clear photos of:

  • The damaged item
  • The external and internal packaging
  • Any visible damage to the parcel or shipping label

Reporting transit damage within 24 hours helps us lodge a claim with the courier and arrange a replacement as quickly as possible.

We understand that circumstances may occasionally prevent you from reporting an issue within this timeframe, so please contact us as soon as reasonably possible. All claims will be assessed in accordance with applicable Australian Consumer Law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If change of mind occurs, this will be store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@inkusquidtackle.com.au.